Careers in Customer Support

Nelnet’s #1 core value is providing superior customer experiences, and we can’t do that without a robust team of customer support professionals. These associates act as the faces of our company, and they’re the oil that keeps the Nelnet machine running smoothly.

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Customer Support in Action

You might be under the impression that our customer support teams work only in student loan servicing – but you’d be only half-right. These teams deal in everything from student loan billing to locating the nearest home improvement contractor.

Nelnet Associate Customer Support Smile

Loan Servicing

Nelnet’s Customer Interaction Center team provides unmatched customer service to federal student loan borrowers. These associates handle incoming borrower interactions and solve problems over the phone and via webchat.

Nelnet Supporting Women's Careers in Technology

Proxi

We mastered the art of customer support with loan servicing, so we thought we’d up the ante by providing that same support for other companies. Proxi team members communicate and assist customers from a variety of outside businesses, including: HomeAdvisor, the Arbor Day Foundation, ACE Energy, and more.

Benefits

A biweekly paycheck is just one reason our associates love a job in customer support at Nelnet. Check out these other perks.

Generous Earned Time Off

Have you been planning a getaway for months? Years? Our average associate earns over 176 hours of time off between Earn Time Off (ETO) and floating holidays. Now’s the perfect time to start booking that dream vacation.

Earn Discounted Health Premiums

Hit all your health goals and you may qualify for free associate-only health premiums or discounted family premiums. That means money back in your pocket every month for staying healthy!

Referral Bonuses

When someone you refer for an open position is an active employee for 6 months, you'll receive a $250 bonus.

Health & Wellness Programs

Participate in quarterly wellness challenges and earn up to $1,200 per year deposited into your Health Savings Account (HSA).

401(k) Match up to 5%

You work hard, so we’re here to support your 401(k) contributions. We’ll match 100% of your first 3% contribution, and 50% on the next 2%.

Job Security

Nelnet's businesses have been thriving for decades, and we’re only continuing to diversify. Associates can feel secure in their careers and unlock opportunities to advance within our companies.